Water Utilities Department - Utility Billing Division

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Monthly water bills are calculated based on your water usage that’s measured by your water meter reading. Payments for your monthly utility bills are now being managed directly by the City's Utilities Department.

Questions about your water bill? Call customer service from 8 a.m. to 5 p.m., Monday through Friday, at (561) 243-7100.

E-billing is Now Available

No More Waiting: Your utility bill will arrive in your email on the bill date.
PDF Statement Copies: A PDF copy of your utility bill will be included in your email and available online to print and save.
Direct Link to Pay: A link will be included in your e-bill, directing you to the secure online bill pay system.
Go Green: Reduce your carbon footprint by saving trees and reducing waste.

Enroll in E-billing in three easy steps:

Enter your account and house number on the customer payment portal by clicking here to view the E-billing Enrollment webpage.
Select “Enrollment Options: E-billing” and enter your email address.
Select “Accept and Continue.”

Thank you for enrolling in E-billing!

Utilities Department Billing Services

We offer the following payment methods:

Pay Online

Automatic Bill Pay

Pay By Phone

Pay By Mail

Please mail the full amount due along with your payment stub to the address indicated below. A courtesy envelope is enclosed with your monthly bill. Make your payment payable to the City of Delray Beach and write your account number on the check/money order. Do not send cash.

Effective April 3rd all payments will need to be mailed to the address below:

City of Delray Beach Water

PO Box 288242

Tampa FL 33630-8242

Pay In Person

Special Instructions for Our Seasonal Residents

To minimize any mail delays in delivery of your Utility Bills, please contact Utilities Customer Service at (561) 243-7100 with your change of address. We also suggest turning off your water at your house valve and locking your outdoor spigot while you are away. Remember to contact us again when you return to Delray Beach so that your Utility account reflects the correct address. Thank you for your assistance.

Service Interruption

If your water is turned off due to non-payment, your account must be paid in full to restore service. To guarantee that your service is turned on the same day, Monday through Friday, you must pay your full account balance plus a late fee of $5 and a reconnection fee of $20 before 4:30 p.m. This payment can be made online, by phone or in person at City Hall. Once the payment has been made, please call Customer Service at (561) 243-7100 to confirm same day turn-on service.

Utility Billing Rates

Click here to view the updates on water rate adjustments.

For residential water and sewer service rates, please click here to view our Utility Billing Water/Sewer Rates 2024.

Notice of Water and Wastewater Rate Increase

The City of Delray Beach passed Ordinance 17-22, which included a Water and Wastewater rate increase. This adjustment went into effect on July 1, 2022, and is reflected on your individual utility bill.

Please be advised this adjustment was based on recommendations from the Water & Wastewater Rate Options Report issued on March 8, 2022, by a consulting firm that was engaged by the City of Delray Beach. The purpose of the rate adjustment is to provide needed upgrades to existing infrastructure as well as to construct a new water treatment plant.