Cancel Utility Account

Font Size: + -

Feedback Print

Residents must apply for water service online or via email using the online forms and close their existing water services via email. Please make sure to complete, sign, and attach all the required documents.

For opening and closing accounts, please send all required information within 48 hours of start or end date.
For new service, deposit will be billed to your account and payable on the due date of your first invoice.
For closing your account review all required documents that must be signed and included in your Request to Cancel Utility Services.

Reminder: We offer the following payment methods as an alternative to paying in person.

Pay Online: Pay a Utility Bill
Pay By Phone: (561) 243-7100
Pay By Mail: City of Delray Beach Water: PO Box 288242 Tampa FL 33630-8242

Moving? How to cancel your account:

Tenants need to submit a completed/signed copy of the Request to Cancel Utility Services.
Submit a copy of the driver’s license for each account holder, and the completed/signed “Request to Cancel Utility Services” form to UtilitiesCustomerService@mydelraybeach.com, within 48 hours of cancellation.
A final bill will generate, from the last meter read to the cancellation date:
If there is a deposit on file, it will be applied to the final bill;
The final bill will be mailed to the mailing address on file;
If a credit balance remains, it will be refunded to the mailing address on file within 6-8 weeks of cancellation.

Owners

Owner(s) can only close their accounts once they've closed on the property. Owner(s) accounts are typically closed and opened in the new owner(s) name when the buyer applies for utility services. However, a seller may submit the Warranty Deed and have their account finalized with a zero balance prior to the buyer applying for services.

Tenants

Tenant need to include a completed Cancellation Form.