• What is an e-bill?

An e-bill is an electronic bill that can only be viewed online. It replaces the paper bill that customers receive in the mail.

• What are the benefits of e-billing?

- Customers receive an e-mail when their bill is ready which directs them to the City’s website where the bill can be viewed from a computer or any electronic device with Internet access.

- Customers can view and print their bills on the City’s secure web site at their own convenience 24 hours a day, 7 days a week.

- Customers have the option of receiving, viewing, and paying their bill online. This reduces the need for paper, writing and mailing checks, and postage.

- It’s paperless! E-billing enables customers to reduce their carbon footprint because they are helping to save trees and reduce waste.

• How does e-billing work?

The City of Delray Beach will send an e-mail to the e-mail address you provide to notify you that your bill is available.  The e-mail will include a link that will direct you to the Utility Billing payment portal login page.  You will be prompted to enter your utility billing account number and house number.  Once your account is opened, you will be able to view, print and/or save your bill, and make a payment.

• How do I sign up for e-billing?

1.     Go to the customer payment portal: utilitybilling.delraybeachfl.gov

• Enter your account number and house number. 

2.     Select: 

•  Enter your email address or use existing email address on file.

3.     Select: 

•  Is there a fee to sign up for or receive e-bills?

No, e-billing is a free service the City of Delray Beach offers to its utility customers.

• If I sign up for e-billing, will I still receive a paper bill in the mail?

Once you sign up for e-billing, you will no longer receive a paper bill from the City of Delray Beach. You will now receive an e-mail that contains a link to your bill from the City letting you know your bill is available online.

• If after using the e-billing service I decide I prefer a paper bill, can I cancel e-billing and receive a paper one instead?

Yes, customers may cancel e-billing at any time.  To cancel e-billing, simply click “Cancel My E-Billing” button under the Manage E-Billing section on the payment portal: utilitybilling.delraybeachfl.gov.

• How will I know I have an e-bill to pay?

Once you sign up for e-billing, you will be sent an e-mail notification, to the email address you provided, letting you know your next bill is available online with a link to the customer payment portal.

• After I receive my e-bill, how many days will I have to pay my bill?

Both e-bill and paper bill customers have 30 days from the invoice date to submit their payment.  If you want to send your payment via the postal service, please make sure to allow extra time for mailing; however, the City encourages you to use the online bill paying service to reduce waste and save money on postage. You can also sign up for AutoPay by completing the Automatic Bill Pay Agreement and submitting it with a copy of your driver's license and voided check via email to utilitiescustomerservice@mydelraybeach.com or by mail to City of Delray Beach Utility Billing Division 100 NW 1^st Ave  Delray Beach, FL  33444.

• If I receive an e-bill, can I still pay my bill by mail?

Yes, e-bill customers may send their payments through the mail.  Customer should print out their bill and include it with their payment. However, customers are encouraged to use the City’s online bill paying service to reduce waste and save money on postage.

• Can I pay my e-bill online?

Yes, enter your Utility Billing account number and house number on the City’s customer payment portal utilitybilling.delraybeachfl.gov or via the link included in your email.

• Do I have to pay my entire bill when I use e-bill or will I be able to choose how much I want to pay?

Even though you are receiving an e-bill in place of a paper bill, you can still control how much you want to pay and when you want to pay it. Paying a partial payment, however, will not prevent services from being disconnected if not paid in full by the due date.

• Will the City of Delray Beach send additional e-mail notifications reminding me that my e-bill is available?

Once you have signed up for e-billing, you will receive one e-mail notification from the City notifying you that your e-bill is available. If you do not receive an e-mail notification, please go to the “Manage E-Billing” section on the payment portal by going to utilitybilling.delraybeachfl.gov to verify your email address. Penalties may apply if your payment is late.

• Why did I get a paper bill even though I signed up for e-billing?

You may have signed up for e-billing after your current month’s billing cycle closed and your bill was already printed.  You should start receiving an e-bill in place of a paper bill at the close of your next billing cycle.

• What should I do if I have not received my e-bill when I expected it?

If you have not received your e-bill, first check your “bulk mail” “junk mail” or “spam folder” and see if it is in there.  Since e-bill notifications are sent in bulk, some e-mail services may think it is junk mail or spam.  To ensure you receive your e-bill notification from the City, please add the e-mail address, UtilitiesCustomerService@mydelraybeach.com to your “safe list” “safe senders list” or “safe recipients” list.

• What happens if I change my e-mail address?

If you change your e-mail address, you must make the change on the utility billing payment portal under the Manage E-billing section, to provide your new e-mail address.  If the City does not have the correct e-mail address on file for you, you will not receive your e-bill, which could result in penalties.

• I like to keep a record of my paper bills. Can I save copies of my e-bills?

On the City’s customer payment portal you will have access to the prior 12 months of utility bills in PDF format online. If you want to keep your paper bills for a longer period of time, then you must print out and/or save copies of your bills.