Accreditation and Program Services Unit

The Accreditation and Program Services Unit monitors compliance with state law enforcement accreditation standards and reaccreditation activities, manages the agency’s PowerDMS Electronic Document Management System, and coordinates and manages the agency’s Career Officer Program.

Community Affairs Office

It is the Community Affairs Office responsibility to oversee the agency’s youth initiatives, to include Delray Citizens for Delray Police, the Kids-N-Cops program, the Holiday Toy Drive Initiative, the Summer Baseball Camp, the Police Explorer program, and to schedule field trips for local elementary and middle school students.

Communications Section

The Communications Section is responsible for receiving and dispatching all emergency and non-emergency telephone calls that are place to the agency’s dispatch center. These services encompass police and fire telephone calls, along with fire dispatch services that are provided to the towns of Gulfstream and Highland Beach. All of the section’s personnel are 911 Public Safety Telecommunicator certified through the State Department of Health and Emergency Medial Dispatch, and the Association of Public-Safety Communications Officials Foundation (APCO). The Communication Section answer thousands of police and fire related telephone calls year-to-date.

Information Technology Unit

The agency’s Information Technology (IT) Unit is responsible for the agency’s computers and telephone systems, and any other equipment that utilizes software. The IT Unit is also tasked with the setup and maintenance of the agency’s In-car-Video System that is used in designated marked police units. The recorded audio and digital video footage are instrumental in providing irrefutable evidence for law and order, and is paramount to the safety and security of the community.

Police Information Service Section

The Police Information Services Section is comprised of Court Liaison, Data Entry, Front Desk/Records Management, and Uniform Crime Reporting (UCR) personnel.

• The Court Liaison serves as a link between the State Attorney, Public Defender, and Private Attorney’s offices, and processes subpoenas to personnel to ensure court-related appearances and/or issues requiring their attention is accomplished effectively, efficiently and expeditiously.
• The Data Entry personnel are responsible for editing work for accuracy of input, organizing documents and data entry of information into the computer system, and for performing research and retrieval of information derived from agency reports, as deemed necessary for the agency and for public purposes.
• The Front Desk/Records Management personnel are responsible for inquiries and complaints taken via telephone calls, for walk-in customers visiting the agency’s front lobby and for collecting parking ticket and penalty fines.
• The Uniform Crime Reporting (UCR) personnel are responsible for the reporting of serious offenses to the U.S. Department of Justice FBI.

Public Information Officer

The agency’s Public Information Officer’s (PIO) responsibility is to liaison with the media and the media’s direct contacts; serve as the agency’s spokesperson on police related matters, and maintain the agency’s social media platforms (Facebook, Twitter, Instagram, YouTube, etc.).

Training Unit

The Training Unit is the core component to any successful organization. Aside from providing instruction to each agency personnel, the Training Unit processes police officer applicants yearly, assist with accreditation, field training, maintain training files for agency’s personnel, and ensure that all Florida Department of Law Enforcement (FDLE) mandates are in compliance

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