Executive Summary 

The City of Delray Beach's IT Department is pivotal in enhancing services across departments such as Police, Fire, Utilities, Development Services, and Public Works. Our strategic plan aims to modernize IT infrastructure, boost service efficiency, safeguard data, and foster innovation. This will improve the quality of services for our residents by leveraging advanced technology to enhance efficiency and responsiveness. 

Vision and Mission 

Vision:  Lead in municipal technology by delivering innovative IT solutions that improve public safety, service delivery, and community engagement. 

Mission:  Provide reliable, secure, and cost-effective technology services to support city operations, enhance service delivery, and connect and engage our community. 

Strategic Goals and Objectives 

Goal 1: Enhance IT Infrastructure 

• Implement Software Defined Networks (SDN): Support high-speed connectivity and meet growing bandwidth needs.
• Deploy Fiber-Optic Networks: Enhance inter-departmental communication.
• Modernize Data Centers: Ensure high availability and disaster recovery.
• Adopt Cloud Technologies: Utilize scalable, cost-effective IT resources. 

Goal 2: Ensure Data Security and Privacy 

• Develop Cybersecurity Strategy: Protect city data and infrastructure.
• Implement Multi-Factor Authentication (MFA): Secure sensitive data with MFA and encryption.
• Conduct Security Audits: Regularly assess and address vulnerabilities.
• Train Employees: Educate staff on data security and privacy best practices. 

Goal 3: Enhance Service Delivery and Citizen Engagement 

• Develop Online Portals: Provide user-friendly access to city services and information.
• Launch Mobile Apps: Enable service requests, bill payments, and issue reporting via mobile applications.
• Introduce Smart City Initiatives: Implement intelligent traffic management, smart lighting, and parking.
• Utilize Digital Platforms: Engage with residents and gather feedback through social media and other platforms. 

Goal 4: Foster Innovation and Continuous Improvement 

• Pilot Generative AI Tools: Use AI for routine tasks and document reviews.
• Expand GIS Use: Increase city-wide GIS deployment and public data availability.
• Encourage Professional Development: Provide training and certifications for IT staff.
• Update IT Plan Regularly: Adapt to emerging technologies and changing needs. 

Specific Implementation Plans for 2024 - 2026 

• Implement Tyler EPL Software: For Code Enforcement and Development Services Planning.
• Deploy Enterprise GIS (ESRI): Across Police, Fire, Utilities, and Public Works.
• Install Smarsh Email Archiving: Improve public records responsiveness.
• Introduce Microsoft Business Analytics Dashboards: For Finance and HR Departments.
• Replace Mainframe Utility Billing System: With MUNIS.
• Contract for ERP Replacement: For Finance, HR, and Purchasing.
• Expand Laserfiche Use: Convert paper documents to digital.
• Enhance Digital Signatures: Use Adobe Sign for purchasing contracts. 

Performance Metric Goals 

• Network Uptime: Achieve 99.9% or higher.
• Incident Response Time: Reduce average response time by 20%.
• User Satisfaction: Reach a 90% or higher satisfaction rating.
• Cybersecurity: Maintain zero major data breaches.
• Service Delivery: Increase online service usage by 30%.
• Innovation: Pilot or implement at least three new technologies or solutions per year. 

This IT strategic plan sets a course for transforming Delray Beach's IT capabilities to better serve our community. By focusing on infrastructure improvements, data security, enhanced service delivery, and innovation, we aim to build a more efficient, responsive, and connected city. Continuous review and adaptation of this plan will keep us aligned with technological advancements and the evolving needs of our residents.